Rivington / Workflow Friction Check — free

Find out where your workflow is losing time.

A three-minute self-assessment that identifies the most likely source of workflow friction and gives you a set of questions to investigate.

Most organizations do not lack information. They lack a clear system for turning information into judgment. This diagnostic identifies where decision logic lives, how often exceptions occur, who owns change control, and where decision debt may be slowing the work.

3-minute diagnostic

Ten questions, one decision workflow, no sign-up required.

Decision Pack output

A board-ready report with a governance plan and override-tax estimate.

Transparent scoring

A rule-based rubric across six dimensions — no black box, no AI guesswork.

What it measures

Six dimensions of decision architecture

01Ownership
02Inputs Quality
03Policy Clarity
04Exception Handling
05Versioning & Change Control
06Measurement

Each is scored 0–3 for a Decision Debt Index out of 18, mapped to one of four maturity tiers: Reactive, Managed, Governed, Productized.

From judgment bottleneck to decision architecture

The Judgment Bottleneck describes how organizations slow down when reasoning is fragmented, ownership is unclear, and exceptions pile up. The Decision Architecture Diagnostic turns that idea into a practical assessment of where decision debt is showing up in a specific workflow.

Read The Judgment Bottleneck
The paid engagement

Need more than a self-assessment?

The AI Workflow Diagnostic is a three-week, fixed-fee engagement that examines one important workflow end to end, identifies why it is underperforming, and produces a practical redesign and 90-day implementation plan.

One workflow. Three weeks. $9,500 fixed fee.

See the 3-week diagnostic